US (800)245-1600 | Canada (800)789-3993

Customer Service

Shipping & Delivery

Rust Bullet ships most stock orders received by 12:30 pm, PST, Monday through Friday, the day the order is received. Any orders placed after 12:30 PST, will typically ship the next business day. We ship from Reno, Nevada with average transit times of 1-6 business days to the 48 contiguous United States. Orders within the 48 contiguous United States will be shipped by Ground Service. Canada orders have an estimated scheduled delivery time of 3-8 business days, and will be shipped via Standard Service. We currently do not accept online orders to areas outside the United States or Canada. Small package orders with shipping destinations to Hawaii, Alaska, or to Post Office Boxes, will be shipped via the United States Postal Service (USPS), Parcel Select Service. Estimated transit times for orders shipped via USPS are 2-11 business days. We do not ship orders to APO, or FPO military addresses.
Rust Bullet Products are considered Dangerous Goods when shipped via air or ocean. If you require expedited shipping or international shipping, please contact us for a quote. Large containers and pallet size orders will be shipped best way. Additional shipping charges may apply.
To relieve some shipping costs to areas outside the US, including Canada, Hawaii, and Puerto Rico, we have over 30 distributors and re-sellers around the globe. Please be sure to check with a distributor closest to your location, by clicking HERE.
After you have placed your order, Rust Bullet will send an order confirmation to your e-mail address. You will also receive an e-mail shipping notification that includes the Tracking Number for your package. If you have any questions or concerns after your package has left our facility, please feel free to contact the designated carrier directly. Please have your tracking number available.

Privacy & Security

Please refer to our Privacy Policy HERE.

Returns & Replacements

It is the customer’s responsibility to notify Rust Bullet, LLC within three (3) days of receipt of the order, regarding order errors. Cancellations are accepted if the order has not been shipped. Rust Bullet, LLC will refund 85% of the product purchase price if the product is returned unopened and undamaged within Thirty (30) days from the date of purchase. Rust Bullet Specials and kits must be returned complete and unopened. Fifteen Percent (15%) of the product purchase price will be retained as a restocking fee and will not be refunded. Refunds will not be issued on orders consisting of 100/+ gallons, custom orders, special orders. Shipping and Handling charges/fees are non-refundable. Shipping costs on all returned items must be prepaid by the customer. All returns must be properly packaged to ensure they are received undamaged. It is recommended that the customer purchase full insurance to cover loss and/or damage of all returns and to use a carrier and the appropriate shipping method, which provides proof of delivery.

Ordering

You may place your order online using our secure online ordering system at www.rustbullet.com, or by calling our Customer Service Department at 1-800-245-1600, Monday through Friday, 8:30 a.m. to 5:00 p.m., PST or click HERE.

Payment, Pricing & Promotions

We accept payment via Visa, Mastercard, American Express, Discover, and Paypal. If you wish to obtain a quote and forward a check or money order, the Rust Bullet Customer Service Department would be pleased to provide you with the required payment amount. Receive free shipping on orders $100 and over shipping to the 48 Contiguous United States. Offer good for in stock items that can be ground shipped in the 48 contiguous United States. In some cases, overweight charges may apply. Multiple quantities or special orders may result in additional charges. We reserve the right to cancel all promotions at any time for any reason.