Customer Service

Shipping & Delivery
Rust Bullet ships most orders received by 12:30 pm, PST, Monday through Friday, the day the order is received. Any orders placed after 12:30 PST, will ship the next business day. We ship from Reno, Nevada with transit times of 1-6 business days to the 48 contiguous United States. Orders within the 48 contiguous United States will be shipped by UPS Ground Service. Canada orders have a scheduled delivery time of 3-8 business days, and will be shipped via UPS Standard Service. We currently do not accept online orders to areas outside the 48 contiguous United States or Canada. Orders with shipping destinations to Alaska, or to Post Office Boxes, will be shipped via the United States Postal Service (USPS), Parcel Select Service. We currently do not accept online orders to areas outside the 48 contiguous states or Canada. Orders with shipping destinations to Alaska, or to Post Office Boxes, will be shipped via the United States Postal Service (USPS), Parcel Select Service. Transit times for orders shipped via USPS are 2-11 business days. We do not ship orders to APO, or FPO military addresses.
Rust Bullet Products are considered Dangerous Goods when shipped via air or ocean. If you require expedited shipping, International shipping, or you are located in Alaska please contact us for a quote. Large containers and pallet size orders will be shipped best way. Additional shipping charges will apply.
To relive some shipping cost to areas outside the US and Canada, including Hawaii and Puerto Rico, we have an over 30 distributors and re-sellers around the globe. Please be sure to check with our distributor closest to your location, by clicking HERE.
After you have placed your order, Rust Bullet will send an order confirmation to your e-mail address. You will also receive an e-mail shipping notification from UPS that includes the Tracking Number for your package. IF you have any questions or concerns after your package has left our facility, please feel free to contact UPS, or USPS directly. Please have your tracking number available. www.UPS.com; www.USPS.com
Privacy & Security
Please refer to our Privacy Policy HERE
Returns & Replacements
It is the customer's responsibility to notify Rust Bullet, LLC within three (3) days of receipt of the order, regarding order errors. Cancellations are accepted if the order has not been shipped. Rust Bullet, LLC will refund 85% of the product purchase price if the product is returned unopened and undamaged within Thirty (30) days from the date of purchase. Rust Bullet Specials and kits must be returned complete and unopened. Fifteen Percent (15%) of the product purchase price will be retained as a restocking fee and will not be refunded. Refunds will not be issued on orders consisting of 100/+ gallons, custom orders, special orders. Shipping and Handling charges/fees are non-refundable. Shipping costs on all returned items must be prepaid by the customer. All returns must be properly packaged to ensure they are received undamaged. It is recommended that the customer purchase full insurance to cover loss and/or damage of all returns and to use a carrier and the appropriate shipping method, which provides proof of delivery.
Ordering
You may place your order online using our secure online ordering system at www.rustbullet.com, or by calling our Customer Service Department at 1-800-245-1600, Monday through Friday, 8:30 a.m. to 5:00 p.m., PST or click HERE.
Payment, Pricing & Promotions
We accept payment via Visa, Master Card, American Express, Discover, Amazon and Paypal. If you wish to obtain a quote and forward a check or money order the Rust Bullet Customer Service Department would be pleased to provide you with the required payment amount. Receive free shipping on orders shipping to Canada and the 48 Contiguous US States, over $75 up to $1000. Offer good for in stock items that can be ground shipped via UPS and USPS in the 48 contiguous United States and Canada. In some cases overweight charges may apply. Multiple quantities or special orders may result in additional charges. We reserve the right to cancel this promotion at any time for any reason.